Thank you so much for choosing Cvezay LLC! We hope you are completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a 15-day money-back guarantee and return policy. Here are our specific policies:
Money-Back Guarantee You can request a refund within 15 days of receiving the product.
Returned products must be in brand new, unused condition, and returned with their original packaging, labels, and all accessories.
Return Process If you wish to return an item, please contact our customer service team via email.
Please provide your order number and the reason for the return.
We will respond as soon as possible after receiving your request, providing a return address and further instructions.
Return Shipping Costs Return shipping costs are borne by the customer, unless the return is due to product defects or incorrect shipment. If the return is due to our fault, we will cover the return shipping costs.
For all returned orders, please ensure the package is recorded in our tracking system so we can confirm receipt.
Refund Processing
Once we receive your returned goods and confirm their status, we will process your refund within 5-10 business days.
The refund will be sent to your original payment method and may take some time to be updated in your account.
Non-Returnable Items
The following items are non-refundable and non-exchangeable: Products past their return period Products that have been opened and cannot be resold Special promotional or clearance items (if marked as non-returnable)
Exchange Policy
If you wish to exchange an item, please follow the refund process and specify the item you wish to exchange when contacting us. We will process your request as soon as possible; you will be responsible for the shipping costs of the exchanged item.
Contact Us
If you have any questions about our refund and return policy, or need further assistance, please feel free to contact us:
Email: triston@cvezay.cc Phone: (660) 822-7716 Address: 408 N LOCUST ST, CARROLLTON, MO 64633
We are committed to providing you with excellent after-sales service. Thank you for choosing Cvezay LLC!
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